Website, Cookies, Email and SMS Communications
Effective date: August 5, 2026
Penguin Suits, Inc. (“Penguin Suits,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit penguinsuits.com, contact us, subscribe to communications, receive text messages from us, engage us for services, or otherwise interact with us.
Scope of This Policy
This Policy applies to personal information Penguin Suits collects for its own business purposes through our website, forms, email, telephone, SMS, events, client relationships, and related services. It does not govern websites, platforms, or services operated by third parties.
As a marketing agency, we may also process personal information on behalf of our clients. When we act as a service provider or processor for a client, the client’s privacy policy and instructions generally govern that information. Questions about information submitted to one of our clients should be directed to that client.
Information We Collect
Information You Provide
Depending on how you interact with us, you may provide:
Contact information, such as your name, email address, telephone number, mailing address, company, and job title.
Inquiry and project information, including messages, service interests, project details, files, feedback, and communications with our team.
Marketing preferences, including newsletter subscriptions, cookie choices, and email or SMS communication preferences.
Client and business information, such as contracts, billing contacts, invoice information, account details, and other information needed to provide services.
SMS information, including your mobile number, opt-in and opt-out records, consent date and method, message content, and delivery or interaction data.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect information such as your Internet Protocol address, browser and device type, operating system, approximate location derived from your IP address, referring and exit pages, pages viewed, links clicked, dates and times of visits, and interactions with our website or advertisements.
Information from Other Sources
We may receive information from referral partners, social media platforms, analytics and advertising providers, publicly available sources, event organizers, vendors, and clients, consistent with applicable law and the source’s privacy settings.
How We Use Personal Information
We may use personal information to:
Respond to inquiries, prepare proposals, and provide requested information or services.
Create, manage, and support client relationships and projects.
Send administrative, transactional, marketing, email, and SMS communications in accordance with your choices.
Operate, maintain, secure, personalize, and improve our website and services.
Measure website traffic, advertising performance, conversions, and audience engagement.
Develop marketing strategies, content, and services and conduct internal analytics.
Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity.
Comply with legal obligations, enforce agreements, and protect our rights and the rights of others.
Cookies and Similar Technologies
We use cookies and similar technologies, such as pixels, tags, local storage, and software development tools, to operate the website and understand how it is used. Cookies are small files stored on or accessed through your device. They may be set by Penguin Suits or by third-party providers.
The categories of technologies we may use include:
Essential technologies help the website function, maintain security, process forms, and remember privacy choices.
Analytics technologies help us understand traffic, visitor interactions, and website performance. These may include Google Analytics.
Advertising technologies help us measure campaigns, understand conversions, limit repeated ads, and deliver or evaluate interest-based advertising. These may include Google Ads and Meta technologies.
Functional technologies remember settings and provide enhanced website features.
You can control cookies through your browser settings and, when displayed, our cookie consent controls. Blocking some cookies may affect website functionality. Where required by applicable law and technically supported, we will process recognized universal opt-out preference signals. Because there is not a uniform industry standard for every browser-based Do Not Track signal, our response may vary depending on the signal and applicable law.
SMS and Text Message Communications
If you provide your mobile number and affirmatively consent to receive text messages from Penguin Suits, we may send messages related to inquiries, appointments, projects, account or service updates, event information, and marketing offers, depending on the consent you provided.
Consent is optional. Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency varies based on your relationship with Penguin Suits and the program you joined.
Message and data rates may apply according to your mobile carrier and plan.
Reply STOP to a message to opt out. You may also use another reasonable method that clearly communicates that you no longer wish to receive texts. We will process valid opt-out requests as required by law. After opting out, you may receive one confirmation message.
Reply HELP for assistance, email info@penguinsuits.com, or call (830) 816-8238.
We do not sell mobile telephone numbers or SMS opt-in information. We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile numbers, message content, and opt-in or opt-out records to telecommunications carriers, messaging platforms, vendors, and other service providers solely as needed to deliver and administer our messaging program, maintain compliance, prevent fraud, or provide requested services. SMS consent records will not be transferred to third parties for unrelated marketing.
Mobile carriers are not responsible for delayed or undelivered messages. Delivery is subject to network availability and carrier policies. Please do not send sensitive personal, financial, health, or account information by text message.
How We Disclose Personal Information
We may disclose personal information to the following categories of recipients for legitimate business purposes:
Service providers that support website hosting, analytics, advertising, customer relationship management, email, SMS, communications, data storage, security, billing, accounting, and professional services.
Advertising and analytics partners that help us understand website use, measure campaigns, and deliver or evaluate advertising, subject to your choices and applicable law. Mobile opt-in data is excluded from sharing for these partners’ independent marketing.
Business partners and subcontractors when needed to respond to a request or perform services and subject to appropriate confidentiality obligations.
Government authorities, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or security.
Parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, or sale of assets, subject to applicable safeguards.
Other parties at your direction or with your consent.
Sale, Sharing, and Targeted Advertising
Penguin Suits does not sell personal information for money. However, advertising cookies or pixels may allow advertising partners to collect online identifiers and activity for interest-based advertising, measurement, or cross-context behavioral advertising. Some privacy laws may define those practices as the sale or sharing of personal information or as targeted advertising. You may manage nonessential cookies through available cookie controls or contact us to request an opt-out where applicable. We do not use SMS opt-in information for these purposes.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and consent records, comply with legal or accounting obligations, resolve disputes, enforce agreements, and protect against fraud or abuse. Retention periods vary according to the type of information, our relationship with you, and applicable requirements.
Information Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission, storage system, website, email, or text messaging service can be guaranteed to be completely secure. You should use care when submitting information online or by SMS.
Your Privacy Rights and Choices
Depending on where you live and subject to legal exceptions, you may have the right to:
Confirm whether we process your personal information and request access to it.
Correct inaccurate personal information.
Request deletion of personal information.
Request a portable copy of certain personal information.
Opt out of targeted advertising, certain sales or sharing, or qualifying profiling.
Withdraw consent where processing is based on consent.
Appeal a decision we make regarding a privacy request.
Exercise your rights without unlawful discrimination or retaliation.
To submit a privacy request, email info@penguinsuits.com, call (830) 816-8238, or write to the address below. Please describe your request and provide enough information for us to identify the relevant records. We may take reasonable steps to verify your identity or authority before responding. Authorized agents may submit requests where permitted by law. To appeal a decision, email us with the subject line “Privacy Appeal” and explain the basis for your appeal.
You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of SMS messages as described in the SMS section above. These choices do not prevent us from sending necessary non-promotional communications relating to an active transaction, project, or legal obligation.
Children’s Privacy
Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
Third-Party Websites and Services
Our website may link to third-party websites, platforms, social networks, or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, content, or practices of third-party services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. If required by law, we will provide additional notice or obtain consent for material changes.
Contact Us
Questions, privacy requests, or concerns may be directed to:
Penguin Suits, Inc.
106 Austin Drive South
Boerne, Texas 78006
Phone: (830) 816-8238
Website: penguinsuits.com